Training new staff in GAP processes can be daunting, as the industry is diverse and complicated. You will have found that when training new staff it can be difficult to know where to start as there is just so much they need to know. 

As MATE captures everything we do from our processes to the terminology we use, MATE training actually covers all facets of the business of Group Training. New staff training, based on the functionality of MATE and the processes built into the system, is an effective training tool that introduces Field Officers to the way we work and the processes we follow. Essentially, the system is telling them what they need to do!

Supporting the process flows in MATE is the documentation contained within the system, as well as the MATE manual itself. MATE training is, in our experience, the best possible way to train new staff members and ensure they adopt the system and the way we work from the very beginning.

If you operate across multiple sites, it is imperative that once the formal induction and training process for staff is concluded, they continue to remember and follow the required processes. MATE ensures this, making it as easy as possible to get new people trained as quickly as possible.

A typical introductory MATE training agenda/program is as follows:

MATE Training
3 and 4 July
Aim

At the end of this training program you will be able to navigate the site and use MATE to capture information and organise your dealings with Candidates, Apprentices, Trainees and Host Employers.

Thursday 3 July
Morning session 11:00 to 13.00

Re-cap key points of previous training:

MATE rationale and purpose (both in general and behind this training today)

Login to the MATE site (http://www.practicemate.com.au; username = e.g. abennett; password = August2008)

• Supporting documentation and processes
• Enquiry to job match process/flowchart
• MATE job types
• MATE manual
• Application form
• Candidate interview template
• Taking a job specification form
• OH&S self assessment
• Host Employer Agreement
• Standard supervision plans

The supervision plan

Key concepts and definition of terms

Golden rules

Navigation tips

Your diary and database

Questions

Lunch
Afternoon session 13.30 to 16.00

Registering a candidate

Registering a Host

Enter a Job Specification

Do a Job Match

Questions